01
Send Order Details
Email your order number, name, item title and a short note about the issue. Photos help when the request involves lens marks, frame finish, incorrect items or package condition.
Shadevera Care Desk
Returns Exchanges
Eyewear should feel considered from the first try-on. If your frame, lens accessory or optical essential is not the right fit, our support team will help review the order details and guide the next step with clarity.
Keep It Complete
Include the frame, case, cloth, care card and original packaging when available.
Contact First
Please reach out before shipping anything back so your request can be matched correctly.
Ship Window
Approved replacement orders follow the standard 3–5 business days preparation time.
Careful Review
Every request is checked against the order record, item condition and included optical accessories.
How It Works
A clean path for optical returns.
Begin with a support message. From there, our team can confirm eligibility, explain packing details and guide any approved exchange without confusion.
02
Wait For Review
Shadevera support will review the order record and item condition before confirming the available return or exchange direction. Please do not ship items back before approval.
03
Pack The Eyewear
Place the frame inside its protective case when included, keep all accessories together and use a sturdy outer package to avoid pressure on lenses, bridge and temples.
04
Receive The Next Step
Once the item is reviewed, support will confirm the resolution by email. Exchange timing depends on item availability and follows the standard preparation window when approved.
Keep the full set together.
Eyewear is reviewed as a complete presentation: frame, lenses, case, cloth, care materials and original packaging when included.
Clean, complete and carefully handled.
Returned items should arrive in reviewable condition, without avoidable scratches, heavy wear, missing accessories or damage caused by poor packing.
For fit, silhouette or order concerns.
If a different optical style is needed, contact support first so our team can check availability and confirm the exchange path.
Approval comes before return shipping.
Unapproved packages can be delayed or difficult to match to an order. Always begin with support so the request is documented clearly.
Final steps follow inspection.
After the item is received and reviewed, Shadevera will confirm the next step using the email connected to your order.
Common return questions.
Simple answers for preparing a Shadevera return or exchange request. For order-specific details, contact support directly.
Include your order number, full name, email used at checkout, the item name and a concise description of the concern. Add photos if the request involves lens condition, frame finish, incorrect items or packaging.
Exchange options depend on item availability and the condition of the original item. Contact support first so our team can review your order and confirm the available next step.
Use the protective case when included, keep accessories together and choose a sturdy outer package. Avoid direct pressure on lenses, hinges, bridge and temples.
After approval and item confirmation, replacement orders follow Shadevera’s standard 3–5 business days preparation window.
Please contact support before shipping anything back. Our team will confirm the proper next step and help match the return to your order record.
Support Studio
Begin with a clear note.
Send your order information and our team will guide the next step. For faster review, include photos when the request involves a visible frame, lens or package concern.